FAQ
Welcome to the IVY'S LASHES FAQ Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need more information, please don’t hesitate to reach out.
Q: Where is IVY'S LASHES located?
A: Ivy's Lashes is located in Amsterdam, The Netherlands.
Q: Can I visit IVY'S LASHES?
A: Unfortunately not, IVY'S LASHES salons are closed and its solely an online store at the moment.
Q: How long will it take to receive my order?
A: The estimated delivery time takes 1-3 business days in the Netherlands, 3-5 business days for UK and Europe, and 5-8 business days for US. Take into account that the orders placed after 4:00 PM (CET) will be handled the day after, which adds an extra day to the delivery time.
- Handling time: 1 business day
- Estimated delivery time: depending on your location.
For more info, please read our Shipping Policy.
Q: Is there free shipping available?
A: Yes, we have a minimum amount for FREE Standard Shipping. For more information, please check your region and our Shipping Policy.
Q: What if I want to return a product?
A: If product is unopened and unused you may return the product within 14 days.
For more info, please read our Return Policy page.
Q: Can I cancel my order after it’s placed?
A: Yes, you may cancel your order before 16:00 the same day. Please contact us as soon as possible to cancel your order. Once your order is shipped, you'll have to return it by yourself.
Q: When will I get my refund after returning a product?
A: Once we have received the returned order, totally unopened and unused, your refund will be processed within 1-2 business days.
Q: How can I contact IVY'S LASHES?
A: You can reach our customer support team through the Contact Us page or by emailing us at info@ivyslashes.com
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: Can I place a bulk order for my business or event?
A: Yes, definitely! Please reach out to use at info@ivyslashes.com with your request.
Q: What is the process for exchanging a product?
A: For detailed information about product exchanges, please go to our Return Policy.
Q: How can I track my order?
A: You can track your order with the tracking number in your confirmation email.
Contact Information:
Store Name: IVY'S LASHES
Address: Keizersgracht 520H, 1017 EK Amsterdam
Email: info@ivyslashes.com
WhatsApp: +31680227493 (handled by our agency)
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We will do our best to reply within 24hours.