Shipping policy

We want you to have a good shopping experience with us. Please read our shipping policy below before reaching out. 

Processing Time

Orders are processed within 1-2 business days. Orders placed after 4:00 PM (CET) will be processed the next business day.

Transit Time

Once the order is processed, your package(s) will be shipped  by one of our trusted carriers. Total transit time is 1-2 business days. 

Delivery Time

Currently we ship exclusively within the Netherlands
Estimated delivery time: 2-3 business days.

Shipping Cost

We offer FREE Standard Shipping on all orders above €40.

Tracking 

Once your order has been dispatched, you will receive a tracking number via email. 

Carrier Services

We partnered with reliable carriers for deliveries within the Netherlands
- PostNL
- DHL

Delays or Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team. 

Questions?

Read our FAQs page or contact our customer services. 

Contact Information:

Store Name: IVY'S LASHES
Address: Keizersgracht 520H, 1017 EK Amsterdam 
Email: info@ivyslashes.com
WhatsApp: +31680227493 (handled by our agency)

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We will do our best to reply within 24hours.